Levels of Service and Complaints Procedure
The Principal of this firm who has the ultimate responsibility for this matter is Idrees Mohammed. Should there be any aspect of our services which you are unhappy with and which the handler of your case is not able to resolve with you, you may wish to raise this matter with Idrees Mohammed.
In the event of a problem you are entitled to complain and this could include a complaint about the firm’s bill. You have the right to complain to the legal ombudsman at the conclusion of your complaint process. You can find details on how to complain to the ombudsman by going onto the website www.olso.org/complaints.
You will also have a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974 and that if all or part of a bill remains unpaid the firm may be entitled to charge interest.
The complaint will be acknowledged within 7 days and a substantive response will be sent to you within 21 days. We can confirm that we will not charge you for the cost of handling a complaint.
All firms of solicitors are obliged to attempt to resolve the problems that clients may have with the service provided. It is therefore important that you raise your concerns immediately as they arise. We shall do our very best to ensure you have no cause for complaint but if you do this firm has a procedure for dealing with them. Details of the procedure will be provided on request. This firm values your business and would not wish to think that you have any reason to be unhappy.
If there are any matters within this letter that you do not understand please do not hesitate to contact us on 0161 669 4764.
Committed. Experienced. Trusted.